Terms and conditions Imagine-collection.com

Thanks for shopping with us!. Below our terms and conditions, return and exchange policy. If you have further questions, contact us at info@imaginecollection.com or use our “contact us” form at the top of the website. If applicable please include the order number.

Orders
Orders take 1 day to process and 1 – 15 working days to ship to your home, depending of the country you live in.
Shipping charges will be added to your order at checkout 
if applicable


How to Change Your Order

Imagine-collection.com processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by sending an e-mail to info@imaginecollection.com . If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change your order.

Returns and Exchanges

If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund.

If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below. On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment.

Return/Exchange Instructions

Before you return or exchange a product please inform customer service by email. We will need the following information:

  • Your mailing address

  • Order confirmation number

  • What you are returning and why

  • How you would like us to handle your return or exchange

Afterward, you can mail the package to the address below. We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.

Send your goods to: Imagine-collection.com, Zeewijck 4, NL-2202 BT Noordwijk, The Netherlands

Non-Returnable Items

We cannot accept returns on the following items:

  • Any items that has obvious signs of use or worn

  • Downloadable media (except if you’ve accidentally purchased multiple downloads of the same product)

  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error

Gift Orders

If your order is a gift order and the gift recipient wishes to return or exchange it, they may do so for any reason within 14 days of receipt. Upon our receipt of the returned product, we'll be happy to give credit for the cost of the item(s) returned and any associated sales tax to the credit card account originally charged. The sender will only be responsible for the return shipping costs. At the time of the exchange request, our Customer Service Department will be happy to help the gift recipient with a replacement order or store credit. Please read Return/Exchange Instructions.

A Note To International Customers

If you order products for delivery to a shipping address outside the Netherlands, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you. All transactions and any further agreements or under the contract due to be potentially closed by Dutch law.

Copyright

Copyright for all poducts are reserved for Imagine-Collection.com, Noordwijk, The Netherlands.